Hi.
I keep on getting these error message when i install my AVG Ultimate.
I have previousely subsribed to AVG Antivirus and pc tuneup, and have removed them using AVG Remover.
I also have disabled my Windows Defender.
I'm using Windows 10, 64-bit.
Please advise.
Hello John,
Thank you for contacting AVG.
Could you please elaborate the issue you are experiencing with AVG? So that we will understand and assist you with the same.
Thank you.
Hello Mohammad,
We understand that you are facing issues with installing the AVG 2014 program. We would like to inform you that the latest version of AVG is the 2016 version and you can install it. You have purchased AVG Ultimate and I will guide you through the installation process.
I would request you to uninstall the AVG program (if any) using AVG Removal tool and then you can reinstall the AVG program on your computer. Please click on the below link to run AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your AVG program from your PC .
Once you are done with the remover tool please try installing the AVG Ultimate program by clicking the following link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate
Feel free to contact us if you face any issues with the installation. Thank you.
I keep on getting these error message when i install my AVG previousely subsribed to AVG Antivirus 2014, i have already uninstall mcafee ,I'm using Windows 8, 64-bit.
Please advise.
Hello Mohammad,
We apologize for the inconvenience caused.
Could you please let us know whether you have installed any other AVG product or any other 3rd party antivirus product in your pc before? so that we are more happy to assist you better.
Thank you.
I keep on getting these error message when i install my AVG previousely subsribed to AVG Antivirus 2014, i have already uninstall mcafee ,I'm using Windows 8, 64-bit.
Please advise.
Mohammad,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
I have installed AVG Internet Security Pro and AVG PC TuneUp Pro previously. However it stopped working after I update my OS to windows 10. Since then, it runs on Windows Defender.
I have already disabled Windows Defender, and removed both AVG Internet Security Pro and AVG PC TuneUp Pro using AVG Remover.
No other 3rd party antivirus in my laptop.