Despite having paid an account, it tells me to pay again

Hi Lucia,

We're glad to look into this & help you.
As it isn't recommended to share the product details over this public post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.

I paid for the premium version of AVG Security, and yet whenever I want to solve a problem that appears on my PC, the AVG app tells me that I am not a subscriber, and that I need to buy a membership again, despite paying every month

Hi Lucia,

We're glad to look into this & help you.
As it isn't recommended to share the product details over this public post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.