Device says AVG not turned on and cannot open the protection tile in AVG

AVG Protection
4

Thank you Karthikeyan, Unfortunately it appears that a virus has gotten in and, among other things disabled anti virus. The machine is now with a technician to repair.

Thank you, MCB

3

Hello Malcolm,
We apologize for the inconvenience.
It seems that the AVG protection seems to be corrupted, we suggest you to run the AVG repair and see if you are able to fix this issue. Please click on this link for the steps to run repair of AVG Protection avgclick.me/RepairAVG
Thank you.

1

My I.E Action Centre says AVG is turned off and I cannot turn it on via the centre, so is it functioning or not?. When I try defender I am denied due to a Group Protocol. Also in AVG ZEN I cannot open the protection tile although the circle appears complete

2

Hello Malcolm,
We apologize for the inconvenience.
It seems that the AVG protection seems to be corrupted, we suggest you to run the AVG repair and see if you are able to fix this issue. Please click on this link for the steps to run repair of AVG Protection avgclick.me/RepairAVG
Thank you.