Hello Anthony,
We'll certainly look into this & help you.
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Hi, Please assist.
I have a 2 year subscription for ultimate covering 10 devices that needs renewing later on in the year.
I have just checked my account because I am about to set up my new laptop. My account says that I have my antivirus loaded to 10 PC's. - Even counting the families telephones, I don't have 10 devices, but I have down loaded the software several times in one device that was infected with a trojan and had to be re booted with fresh install multiple times before I was sure it was gone
Either each install on the same pc is being counted or someone else is downloading from my account.
How can I check what pc's are using my account and how can I de register devices that I am no loner using I am replacing my old PC with the new laptop,
An urgent response would be appreciated since I have this laptop to set up.
Kind regards
Hello Anthony,
We'll certainly look into this & help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.