Diagnostic data sent but no email confirmation

AVG Protection
3

Hello Linda,

I have just replied to you via email explaining that the case has been moved to senior technical team for analysis.
You will be contacted through email as soon as possible. Your patience is much appreciated.
Thank you.

4

I had Remote Support yesterday again.  They manage to get the Progress Bar working during the Remote session but for some reason the day after it stops working again, staying at 0% during a Scheduled Scan.  He said if it happens again to send a Screenshot.  Do i always need to post here before contacting Remote Support?

Progress Bar not working again

1

Hello,

As requested by AVG via email dated 14.8.17, I have sent data via AVG SysInfo this morning but have not received a confirmation email from you.
Please would you confirm via this Community whether or not you have received the data for analyse. I sent it about 15 mins ago.?

2

Hello Linda,

I have just replied to you via email explaining that the case has been moved to senior technical team for analysis.
You will be contacted through email as soon as possible. Your patience is much appreciated.
Thank you.