Did not ask for licence no during instalation. ran scan, said there was issues to be resolved

AVG Protection
3

Hi Marion,

We're glad to look into this & help you.
From your description, we see that the program awaits activation.
However, it seems that you're being prompted to purchase AVG TuneUp while attempting to fix the detected performance issues.
In order to clarify this, would you be so kind to share us the screenshot of the message that you receive?

1

Installed AVG security for my new laptop. It ran the install but did not ask for licence number. Ran a scan and it came up with issues to be resolved. Pressed on the button to resolve the issue and it comes up with the subscription page.
I have already paid for the AVG security for the next 2 years. Tried you support line and cannot get hold of anyone.

Please advise…Marion

2

Hi Marion,

We're glad to look into this & help you.
From your description, we see that the program awaits activation.
However, it seems that you're being prompted to purchase AVG TuneUp while attempting to fix the detected performance issues.
In order to clarify this, would you be so kind to share us the screenshot of the message that you receive?