Did not get service that I paid for

AVG Protection
1

On Feb 2, I paid $31.67 to solve my problems. I have received on my e-mail that the transaction went thru and I also have a record on my bank statement that the money was taken out. BUT…If I use the same AVG icon, when it says it will solve my problem, it shows that I have to pay what I already paid for again. Can someone help me with this problem?

3

Hello William,
Thank you for contacting AVG Community Support.
We are really sorry to know that AVG is asking you to pay again.
Please accpet our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you and keep us updated.

2

Hello William,
Thank you for contacting AVG Community Support.
We are really sorry to know that AVG is asking you to pay again.
Please accpet our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you and keep us updated.