Hello Kristen,
We regret the inconvenience caused. To resolve this issue, we suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/us-en/download .Thank you.
I recently had to do a system restore on my computer, I chose a restore point from beginning of May. Now two weeks later my computer acts like I don't have AVG or any anti virus program installed even though it is still listed in program list. I cannot get it to open, uninstall or repair AVG 2013. My license is good until 9/2017. I am running Windows 7. I just tried to install from the website and said Initialization error occurred. Tried to redo install and says installation in progress? Basically I have an icon but no inetraction or start icon.
Hello Kristen,
We regret the inconvenience caused. To resolve this issue, we suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/us-en/download .Thank you.