Didnt renew with ultimate

AVG Protection
1

i signed up for ultimate and when i got my renewal it just gave me a regular multidevice package why doesnt it renew with what i previously had its right there in the history

2

Hello Nelson,

We're sorry for the inconvenience caused.
For further clarification in this regard, we recommend that you contact our designated sales team directly.
You can use this link to contact our sales team via live chat.
Thank you for understanding in advance!

3

Hello Nelson,

We're sorry for the inconvenience caused.
For further clarification in this regard, we recommend that you contact our designated sales team directly.
You can use this link to contact our sales team via live chat.
Thank you for understanding in advance!