Difficulty installing AVG 2016 free

AVG Protection
5

Chris, Minimum system requirements for AVG: 
Processor: Intel Pentium 1.5 GHz or faster
Memory: 512 MB of RAM (Windows XP) / 1024 MB of RAM (Windows Vista, Windows 7, Windows 8/8.1 and Windows 10)
Hard disk free space (for installation):
AVG Anti-Virus Free: 1200 MB
AVG Anti-Virus: 1300 MB
AVG Internet Security: 1300 MB
AVG Premium Security: 1400 MB

Recommended system requirements for AVG:
Processor: Intel Pentium 1.8 GHz or faster
Memory: 1024 MB of RAM
Hard disk free space (for installation):
AVG Anti-Virus Free: 1500 MB
AVG Anti-Virus: 1600 MB
AVG Internet Security: 1600 MB
AVG Premium Security: 1700 MB
AVG Guru

6

I provided such system information last August under your reference 'AVG Customer Care - Request #02135687    [ ref:_00Db0Jy90._500b0L7LYu:ref ]'

The issue was that installation file 'avg_free_stb_all_5751p1_177.exe' ran without any problems but the later installation file 'avg_free_stb_all_5961p1_177.exe' has a problem with an illegal instruction.

I have not yet heard what AVG's investigations revealed.

1

I have tried to install AVG 2016 free over AVG 2015 free.  Is it designed to do this?  The installation files download but the process crashes immediately without doing anything.

My hardware is very old.  Would it be helpful if I ran "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe" and sent the resulting Windows XP System Information file to you? This describes my hardware as well as other information about the system.

Is there a problem running some of your software on very old processors?

4

I provided such system information last August under your reference 'AVG Customer Care - Request #02135687    [ ref:_00Db0Jy90._500b0L7LYu:ref ]'

The issue was that installation file 'avg_free_stb_all_5751p1_177.exe' ran without any problems but the later installation file 'avg_free_stb_all_5961p1_177.exe' has a problem with an illegal instruction.

I have not yet heard what AVG's investigations revealed.

3
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2
  1. Click Accept to confirm the license agreement, and then click Continue.
    4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
    5) Click Send, fill in your email address, and then click Send again.
    6) We will analyze the received files and provide you with further information.

    Once the details are sent it will be analyzed by our level two technical team and they will communicate to you only via email. Thank you.