Hi David Cockroft,
Was this issue ever solved? I have exactly the same problem here in Spain. Chrome does not find the certificate. I have managed to get round the issue by sending the "correctly installed" certificate to my mobile and I can use it on there, but the problem on the computer remains.
Thanks for any info you may have.
Hello David,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Please provide us the screenshot of the blocking notification.
http://(| AVG) (http://(https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=how+to+create+a+screenshot&supportType=home))
Please refer the above article to create a screenshot.
We will certainly help you out.
Thank you.
Hi Midhun,
Sorry for the delay in responding.
I already unstalled AVG VPN because it didn't do what I wanted.
I have also done everything,as far as I understand, reccommended by the article you directed me to but nothing worked.
I have had my certificates for sometime but the system suddenly wasnt able to recognise them so I wnt to the trouble of getting and installing fresh ones but they didn't work either.
Then, for no apparent reason they started working, along with the 'Autofirma' programme that allowed me to sign documents digitally.
Again, for no apparent reason, it all stopped working again. which is when I first contacted you.
It would appear that some sort of update is causing the issue.
Or maybe AVG Tuneup?
I look forward to your response.
Kind regards
David
Hi, I live in Spain and have installed a digital signature for use with government and national health dealings.
Even though my certificate is plainly visible when I search for it, when I try to use it on these sites I get various error messages effectively blocking access.
this has only been happening since I upgraded to 'Pro'. Is this a coincidence or could AVG be the cause.
Any advice would be greatly appreciated.
David
Hi Midhun,
Sorry for the delay in responding.
I already unstalled AVG VPN because it didn't do what I wanted.
I have also done everything,as far as I understand, reccommended by the article you directed me to but nothing worked.
I have had my certificates for sometime but the system suddenly wasnt able to recognise them so I wnt to the trouble of getting and installing fresh ones but they didn't work either.
Then, for no apparent reason they started working, along with the 'Autofirma' programme that allowed me to sign documents digitally.
Again, for no apparent reason, it all stopped working again. which is when I first contacted you.
It would appear that some sort of update is causing the issue.
Or maybe AVG Tuneup?
I look forward to your response.
Kind regards
David
Thank you for sharing the screenshots, David.
Please temporarily disable the individual shields/components of your AVG Internet Security program one by one as mentioned in this article and check which shield/component is causing this issue.
Also, temporarily disable your AVG Secure VPN program as well and check the status.
Keep us updated.
Thank you for writing back to us, David.
We appreciate your time and efforts in trying to resolve this issue.
To further investigate this issue and help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
Hello David,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Please provide us the screenshot of the blocking notification.
http://(| AVG) (http://(https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=how+to+create+a+screenshot&supportType=home))
Please refer the above article to create a screenshot.
We will certainly help you out.
Thank you.
Hi David Cockroft,
Was this issue ever solved? I have exactly the same problem here in Spain. Chrome does not find the certificate. I have managed to get round the issue by sending the "correctly installed" certificate to my mobile and I can use it on there, but the problem on the computer remains.
Thanks for any info you may have.