Digital certificates

General discussion
4

I have not received any emails from the remote technician

9

Hi Paul,

We're glad to look into this & help you.
Please let us know the operating system of the device in which you're experiencing this issue. 
Would you be so kind to clarify on how you use digital certificate & whether you've received any message from AVG regarding the block?
You can also include the screenshot of pages that you think that they might help us.

1

avg security and anti tracking seem to be blocking my digital certificates. Is there a setting where I can stop this happening. At the moment I have had to uninstall these two programmes so that I can use my digital certificates.

3

You are welcome, Paul. 
You can reach us anytime. Thank you for your cooperation.

5

Hi Dinesh.
Thanks for your prompt reply. I am using Windows 10 on my desk top pc. I live in Spain and I use the digital certificates when I use websites that require my personal details ie medical appointments or tax office websites. The certificates are issued by the local authority and are restricted to the pc that they were applied for on.Also there was no message from avg about the block. I had a message on the medical website that it couldn't find the certificates. As soon as I uninstalled avg the certificates were found

2

Hello Paul.
We are sorry to know that you have not received the email yet. 
We will certainly check and help you. 
We have sent another email to your registered email address. Please check and revert us back. 
Thank you.

6

Thank you for sharing the sharing the requested information, Paul.
We have sent you an email asking you to connect with our AVG free remote technician and please reply to that email for further assistance.
Thank you.

7

Hi Paul,

We're glad to look into this & help you.
Please let us know the operating system of the device in which you're experiencing this issue. 
Would you be so kind to clarify on how you use digital certificate & whether you've received any message from AVG regarding the block?
You can also include the screenshot of pages that you think that they might help us.

8

Thank you Sreenu. I will not be available for the next three weeks, so I will contact you again when I am available.