Digital River Ireland

AVG Subscription
1

Hi there

It seems I have several paid for subscriptions on my AVG account (see below):

AVG Secure VPN for Windows
Period:

2 years i
Available for:
1 device

AVG Internet Security (Multi-Device)

Period:
1 year i
Available for:
Unlimited devices

And 

AVG Secure VPN (Multi-Device)

Period:
1 year i
Available for:
5 devices (but I only appear to have it on 1 device)

I am getting automatic payments for AVG secure VPN packages - even though the time periods overlap. I have also just had £89.99 come out from Digital River Ireland...How do I get rid of the unnecessary package, stop subsequent renewals and is it possible to get this £89.99 refunded if I still have an active subscription that can be used?
4

Hi Clary,

We're glad to help you with this.
Upon checking your account, we see that you've duplicate subscriptions of AVG Secure VPN.
If you prefer, we'll be able to cancel the recent renewal (Secure VPN) & process refund for it.
You'll be able to use Secure VPN MultiDevice on Windows, MAC, Android, iOS till 2020.2.17.
Other than this, you've an active subscription of Internet Security valid till 2019.12.17.
Please let us know if you'd like to proceed this way.

2

Hi Clary,

We're glad to help you with this.
Upon checking your account, we see that you've duplicate subscriptions of AVG Secure VPN.
If you prefer, we'll be able to cancel the recent renewal (Secure VPN) & process refund for it.
You'll be able to use Secure VPN MultiDevice on Windows, MAC, Android, iOS till 2020.2.17.
Other than this, you've an active subscription of Internet Security valid till 2019.12.17.
Please let us know if you'd like to proceed this way.

3

Thank you for confirming, Clary. 

We have initiated refund for this recent renewal and sent you an email confirming the same. Please check and revert us if you need further help.