Digitial River Ireland

AVG Subscription
7

Hello Liz,

We will clarify this for you.
AVG is partnered with the established eCommerce provider Digital River, which manages the online sale and distribution of AVG products and services.  
If you purchase an AVG product from the official AVG website or from the user interface of an AVG product, the order transaction may be fulfilled by Digital River.
You have been charged AUD99.99 and AUD29.99 for the renewal of AVG Internet Security - unlimited devices and AVG Password Protection subscription as the first purchase had auto renewal enabled.
An email notification was sent 30 days prior explaining this auto renewal process and the charge that is going to be taken.
Let us know how you would like to proceed with this charge?

8

Hello… As per above, I am still waiting for the refund which hasn't arrived as yet. Can you please let me know what is happening?
Regards Liz

6

I have just had the same problem with Digital Ireland, paid in February and they have taken another payment in April, no notification at all, I paid by Pay Pal and have received a refund. I never signed up for an auto renew subscription, I have always purchased AVG when the old one runs out, however, I’m sorry to say this make me doubt purchasing AVG in future

1

I have just received my C/C account and find I have been charged $129.98 for a program I no longer use. Can someone please tell me how to get some sense out of the Digital river Ireland place as I am going around in circles and getting more frustrated. I certainly didn't know I had signed up for renewals as that isn't what i would do…lol. Please can someone help???
Regards Liz Clempson

5

Hello Liz,

We will clarify this for you.
AVG is partnered with the established eCommerce provider Digital River, which manages the online sale and distribution of AVG products and services.  
If you purchase an AVG product from the official AVG website or from the user interface of an AVG product, the order transaction may be fulfilled by Digital River.
You have been charged AUD99.99 and AUD29.99 for the renewal of AVG Internet Security - unlimited devices and AVG Password Protection subscription as the first purchase had auto renewal enabled.
An email notification was sent 30 days prior explaining this auto renewal process and the charge that is going to be taken.
Let us know how you would like to proceed with this charge?

4

I have just had the same problem with Digital Ireland, paid in February and they have taken another payment in April, no notification at all, I paid by Pay Pal and have received a refund. I never signed up for an auto renew subscription, I have always purchased AVG when the old one runs out, however, I’m sorry to say this make me doubt purchasing AVG in future

2

You are most welcome.
We have initiated the refund for the recent charges and an email explaining its status has been sent.
Feel free to contact us if you need further help.

3

Hello… As per above, I am still waiting for the refund which hasn't arrived as yet. Can you please let me know what is happening?
Regards Liz