Hi Avinash,
Thank you for your reply.
I have followed your instructions and unfortunately it has made no difference. A couple of items were not exactly as per your instructions. Mine is an Enhanced Firewall, and I changed all 4 Network Profiles to Private.
All hyperlinks work if I open my mail in “Microsoft Mail”, but I do not find Mail as user friendly as Outlook (of course that is when it works).
Any other ideas you have that may help will be gratefully received.
Kind regards
Rex
Hi,
I had the same issue after deinstalling Firefox which was my default browser for a long time. My default browser is now Chrome.
My Problem was that some file extensions were still bound to Firefox.
Solution:
- open regedit
navigate to "HKEY_CURRENT_USER\Software\Classes"
- select ".html". In my case the value here was "FirefoxHTML". Change it to "htmlfile" for IE, "FirefoxHTML" for Firefox or "ChromeHTML" for Chrome.
- Repeat for .htm, .shtml, .xht und .xhtml.
Good Luck!
Hello Rex,
We can certainly take a look into this and determine if the issue is due to AVG or not. May I know if the issue is resolved when AVG protection is disabled? Right click on AVG system tray icon and toggle the On/Off slider to disable AVG protection.
Regards,
Alok.
I am running Microsoft Outlook 2010 on my Windows 10 desktop PC as an administrator. The problem I am having is that I cannot open any hyperlinks within any messages on Outlook. I just keep getting the message "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator". I am an administrator, but have not made any changes to Outlook, in fact it was working normally one day and then the next day this problem just happened. AVG obviously have to have administrator rights to carry out their protection of my PC; so is it possible that they could have introduced something to cause this issue?
Hello Rex,
We can certainly take a look into this and determine if the issue is due to AVG or not. May I know if the issue is resolved when AVG protection is disabled? Right click on AVG system tray icon and toggle the On/Off slider to disable AVG protection.
Regards,
Alok.
Hi,
I had the same issue after deinstalling Firefox which was my default browser for a long time. My default browser is now Chrome.
My Problem was that some file extensions were still bound to Firefox.
Solution:
- open regedit
navigate to "HKEY_CURRENT_USER\Software\Classes"
- select ".html". In my case the value here was "FirefoxHTML". Change it to "htmlfile" for IE, "FirefoxHTML" for Firefox or "ChromeHTML" for Chrome.
- Repeat for .htm, .shtml, .xht und .xhtml.
Good Luck!
Yes, you can try that step as well. Disable all the components in AVG and try to open the hyperlinks. If not refer this article Hyperlinks are not working - Outlook | Microsoft Learn
Alok,
I'm not sure why "ENABLED" & other letters are on the buttons. They were not apparent when I took the screenshot.
Rex
Hi Bhuvaneswari,
I tried that but same result. I think that because all the hyperlinks work when I use Windows Mail it is unlikely to be caused by AVG Ultimate, inless that program has attached some add-on to Outlook.
I have already spent over 3 hours on-line to Microsoft with this problem, which they have so far failed to isolate and solve. It is way above my computer skills, so I can probably look forward to a few more hours linked to the experts at Microsoft.
Thank you for your help and suggestions.
Kind regards
Rex
Rex, please change AVG firewall settings as suggested below and check if the issue is resolved.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".
Hi Alok,
I couldn't find a single slider to disable AVG protection, but I disabled the two sliders on "Web Shield" and "Email Shield", but this made no difference.
Regards,
Rex.