Hi Pablo,
This isn't the experience we want you to have. Let us attempt to clarify this.
Upon checking your account, we see that you've subscribed to the trial version of TuneUp on Aug,3,2019.
It has been renewed on Sep,30 as it was enrolled to automatic renewal.
We do send pre-billing notification prior 10 days of trial's expiry (which has been sent to you on 9/23/19).
This email also contains instructions on how to cancel the subscription. Please let us know how you'd like to proceed with this charge.
Hi Pablo,
This isn't the experience we want you to have. Let us attempt to clarify this.
Upon checking your account, we see that you've subscribed to the trial version of TuneUp on Aug,3,2019.
It has been renewed on Sep,30 as it was enrolled to automatic renewal.
We do send pre-billing notification prior 10 days of trial's expiry (which has been sent to you on 9/23/19).
This email also contains instructions on how to cancel the subscription. Please let us know how you'd like to proceed with this charge.
I got the free trail of AVG TUNE UP, it said it wouldnt charge me unless I do the payment, I just got charged, made my claim and they respond " unfortunately you didn't unsubscribe on time", just dishonest.
So anytime I have the chance to discourage anybody from getting any of your products, I will do
Pablo, we would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Thank you for your understanding.
Pablo, we would like to explain it clearly.
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Do you wish to have a refund for the product?
I definitely want a refund
As you wrote : "it has been renewed…" automatically, I didn't renew it.
So I don't want the product nor the charge, in the advertising you specified, you wouldn't charge me without my full awareness, this automatization is not part of the deal.
I didn't agree