Hi Avinash,
That doesn't work at all -- when I try to run the Uninstaller, I get the same problem: lots of dll error messages. The Un-install process gets stopped by avgsysx.dll and avgclitx.dll messages, and if I "OK" the messages to continue, they continue to pop up dozens of times until I finally close the Uninstaller tool. I have a 64-bit system.
I paste the log here for your reference:
***** Zapping data for user S-1-5-18 for product {D18996D6-F390-4040-9890-A6DC3E171A15} *****
MsiZapInfo: Performing operations for user S-1-5-18
Searching for the Windows Installer InProgress key. . .
Searching for the product {D18996D6-F390-4040-9890-A6DC3E171A15} cached package. . .
Removed file: C:\Windows\Installer\5ce11.msi
Searching for install property data for product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Removed \6D69981D093F04048912:12 PM 4/3/201512:12 PM 4/3/2015096ACDE371A151\InstallProperties
Searching for product {D18996D6-F390-4040-9890-A6DC3E171A15} data in the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall key. . .
Removed \{D18996D6-F390-4040-9890-A6DC3E171A15}
Searching user's global config location for product {D18996D6-F390-4040-9890-A6DC3E171A15} data. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\\UpgradeCodes...
Removed upgrade code '6D69981D093F040489096ACDE371A151' at HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\\UpgradeCodes
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Removed \Features
Removed \Patches
Removed \Usage
Removed \Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Searching per-machine global config location for product {D18996D6-F390-4040-9890-A6DC3E171A15} data. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\\UpgradeCodes...
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Searching old global config location for product {D18996D6-F390-4040-9890-A6DC3E171A15} data. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Microsoft\Windows\CurrentVersion\Installer\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Searching per-machine location for product {D18996D6-F390-4040-9890-A6DC3E171A15} data. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Classes\Installer\UpgradeCodes...
Removed upgrade code '6D69981D093F040489096ACDE371A151' at HKLM\Software\Classes\Installer\UpgradeCodes
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Classes\Installer\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Classes\Installer\Components for published component data for the product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Searching HKLM\Software\Classes\Installer\Assemblies for .Net assembly data for the product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Searching HKLM\Software\Classes\Installer\Win32Assemblies for Win32 assembly data for the product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Searching HKLM\Software\Classes\Installer\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Removed \Media
Removed \Net
Removed \SourceList
Removed \Software\Classes\Installer\Products\6D69981D093F040489096ACDE371A151
Searching HKLM\Software\Classes\Installer\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Removed \Software\Classes\Installer\Features\6D69981D093F040489096ACDE371A151
Searching for product {D18996D6-F390-4040-9890-A6DC3E171A15} in per-user managed location. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes...
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Searching for shared DLL counts for components tied to the product 6D69981D093F040489096ACDE371A151. . .
HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Components key is not present.
Searching for shared DLL counts for components tied to the product 6D69981D093F040489096ACDE371A151. . .
Searching for product 6D69981D093F040489096ACDE371A151 client info data. . .
Removed client of component 1445E65C9B73E1349AE4CD26C1C70F38
Removed client of component AC395BE4B2B8635489A419917C137F01
Removed client of component D49E126AC9BDF1F478E1DB70D6BE2C4A
Removed client of component E93C68DB128DEB546801BD69347A4B83
Removed client of component EE206E74BA9268341900397599ACA8F4
Searching for product 6D69981D093F040489096ACDE371A151 client info data. . .
Searching for Installer files and folders associated with the product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Searching for files and folders in the user's profile. . .
Searching for files and folders in the %WINDIR%\Installer folder
Removing orphaned cached files.
Removed file: C:\Windows\Installer\25019a.msi
Removed file: C:\Windows\Installer\811a1a5.msi
Removed file: C:\Windows\Installer\a6166b4.msi
Failed to set file attributes for file: C:\Windows\Installer\13496f.msp 5
Failed to take ownership of file: C:\Windows\Installer\13496f.msp 5
Could not delete file: C:\Windows\Installer\13496f.msp
Access is denied.
Failed to set file attributes for file: C:\Windows\Installer\250190.msp 5
Failed to take ownership of file: C:\Windows\Installer\250190.msp 5
Could not delete file: C:\Windows\Installer\250190.msp
Access is denied.
FAILED to clear all data.
Avg Aficionado, I would suggest you to run the 64-bit AVG remover tool in safe mode. To boot your PC to safe mode: http://avgclick.me/rebootintosafemode
I'm running Windows 7 Ulitmate on a Dell PC with and Intel Inspiron 545 Duo Core chip. I've been using AVG Free on all my PCs for a decade, probably 10 or 15 different machines over the years and never had a problem.
But suddenly 2 weeks ago I could no longer update AVG Free 2015, nor could I reinstall it. Every time the updater or the installer starts to run, I get a lot of dll errors (such as avgsysx.dll and avgclitx.dll) and my PC says it cannot complete the update or installation.
I've googled this problem but all I get are a lot of bogus "registry cleaning" software vendors who want me to buy their rubbish products. Does anyone have any ideas?
Thank you very much!
Hi Avinash,
That doesn't work at all -- when I try to run the Uninstaller, I get the same problem: lots of dll error messages. The Un-install process gets stopped by avgsysx.dll and avgclitx.dll messages, and if I "OK" the messages to continue, they continue to pop up dozens of times until I finally close the Uninstaller tool. I have a 64-bit system.
I paste the log here for your reference:
***** Zapping data for user S-1-5-18 for product {D18996D6-F390-4040-9890-A6DC3E171A15} *****
MsiZapInfo: Performing operations for user S-1-5-18
Searching for the Windows Installer InProgress key. . .
Searching for the product {D18996D6-F390-4040-9890-A6DC3E171A15} cached package. . .
Removed file: C:\Windows\Installer\5ce11.msi
Searching for install property data for product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Removed \6D69981D093F04048912:12 PM 4/3/201512:12 PM 4/3/2015096ACDE371A151\InstallProperties
Searching for product {D18996D6-F390-4040-9890-A6DC3E171A15} data in the HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall key. . .
Removed \{D18996D6-F390-4040-9890-A6DC3E171A15}
Searching user's global config location for product {D18996D6-F390-4040-9890-A6DC3E171A15} data. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\\UpgradeCodes...
Removed upgrade code '6D69981D093F040489096ACDE371A151' at HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\\UpgradeCodes
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Removed \Features
Removed \Patches
Removed \Usage
Removed \Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Searching per-machine global config location for product {D18996D6-F390-4040-9890-A6DC3E171A15} data. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\\UpgradeCodes...
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Searching old global config location for product {D18996D6-F390-4040-9890-A6DC3E171A15} data. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes...
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Microsoft\Windows\CurrentVersion\Installer\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Searching per-machine location for product {D18996D6-F390-4040-9890-A6DC3E171A15} data. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Classes\Installer\UpgradeCodes...
Removed upgrade code '6D69981D093F040489096ACDE371A151' at HKLM\Software\Classes\Installer\UpgradeCodes
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Classes\Installer\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Classes\Installer\Components for published component data for the product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Searching HKLM\Software\Classes\Installer\Assemblies for .Net assembly data for the product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Searching HKLM\Software\Classes\Installer\Win32Assemblies for Win32 assembly data for the product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Searching HKLM\Software\Classes\Installer\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Removed \Media
Removed \Net
Removed \SourceList
Removed \Software\Classes\Installer\Products\6D69981D093F040489096ACDE371A151
Searching HKLM\Software\Classes\Installer\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Removed \Software\Classes\Installer\Features\6D69981D093F040489096ACDE371A151
Searching for product {D18996D6-F390-4040-9890-A6DC3E171A15} in per-user managed location. . .
Searching for product 6D69981D093F040489096ACDE371A151 upgrade codes in Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\UpgradeCodes...
Searching for patches for product 6D69981D093F040489096ACDE371A151 in Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\6D69981D093F040489096ACDE371A151\Patches
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Products\6D69981D093F040489096ACDE371A151 for product data. . .
Searching HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Managed\S-1-5-18\Installer\Features\6D69981D093F040489096ACDE371A151 for product feature data. . .
Searching for shared DLL counts for components tied to the product 6D69981D093F040489096ACDE371A151. . .
HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Components key is not present.
Searching for shared DLL counts for components tied to the product 6D69981D093F040489096ACDE371A151. . .
Searching for product 6D69981D093F040489096ACDE371A151 client info data. . .
Removed client of component 1445E65C9B73E1349AE4CD26C1C70F38
Removed client of component AC395BE4B2B8635489A419917C137F01
Removed client of component D49E126AC9BDF1F478E1DB70D6BE2C4A
Removed client of component E93C68DB128DEB546801BD69347A4B83
Removed client of component EE206E74BA9268341900397599ACA8F4
Searching for product 6D69981D093F040489096ACDE371A151 client info data. . .
Searching for Installer files and folders associated with the product {D18996D6-F390-4040-9890-A6DC3E171A15}. . .
Searching for files and folders in the user's profile. . .
Searching for files and folders in the %WINDIR%\Installer folder
Removing orphaned cached files.
Removed file: C:\Windows\Installer\25019a.msi
Removed file: C:\Windows\Installer\811a1a5.msi
Removed file: C:\Windows\Installer\a6166b4.msi
Failed to set file attributes for file: C:\Windows\Installer\13496f.msp 5
Failed to take ownership of file: C:\Windows\Installer\13496f.msp 5
Could not delete file: C:\Windows\Installer\13496f.msp
Access is denied.
Failed to set file attributes for file: C:\Windows\Installer\250190.msp 5
Failed to take ownership of file: C:\Windows\Installer\250190.msp 5
Could not delete file: C:\Windows\Installer\250190.msp
Access is denied.
FAILED to clear all data.
Avg Aficionado, uninstall AVG using remover tool and re install it.
To download AVG remover tool for 32 bit OS: http://bit.ly/ZR1SiG
To download AVG remover tool for 64 bit OS: http://bit.ly/1uLSWXs
Please feel free to contact us should you need any further assistance.
Avg Aficionado, I would suggest you to run the 64-bit AVG remover tool in safe mode. To boot your PC to safe mode: http://avgclick.me/rebootintosafemode