DNS Leak when Fake Website Shield is enabled and while connecting via VPN

AVG Protection
7

Hi Nazmie,

We're glad to look into this & help you.
Please share us the screenshots of DNS leak test results at both occassions (with Fake website shield enabled & disabled) for better clarity.

1

Hi,

I am currently using Express VPN and noticed that when AVG's Fake Website Shield is enabled via the Payments' settings, the DNS Leak test results indicate a leak.  However, once I disable this Shield and run a DNS Leak test, then the result indicates no leak.

Please advise if there is a solution where I can use my VPN without any DNS leaks and at the same time have this Shield enabled.  I'll appreciate the assistance.

Thanks

2

Thank you for sharing the diagnostic logs, Nazmie.

As we mentioned earlier, we've escalated your concern to our higher level of support. They'll check & get back to you via email as soon as possible.
Meanwhile, your patience is very much appreciated. Thanks!

5

Thank you, Ken.

If you need any assistance from AVG, please write back to us over your own/new post. We'd be happy to help you. Have a great day!

6

Hi,

Thanks, @Ken.

@Midhun - I replied to Dinesh's reply above as he needed those screenshots.

Must I make a new post again, or will Dinesh still reply to this one?

3

Hi Dinesh,

I'm struggling to post my reply here.  Tried both Chrome and Firefox.  Each time I post the reply, then it disappears when I refresh the page.

4

Hi Nazmie,

We're glad to look into this & help you.
Please share us the screenshots of DNS leak test results at both occassions (with Fake website shield enabled & disabled) for better clarity.