Doble cobro por renovación

Hello Josep,
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Hice la renovación un dia antes de finalizar la sbscripción por dos años ,todo perfecto, y al dia siguiente se me cobro de mi tarjeta Caixa Bank Wallet otra subscripción de solo un año por lo qual no puedo recuperar el importe , ja que dicha tarjeta no esta conectada a ninguna cuenta.
 Mi problema es que debo hacer para recuperar este importe ja que tengo dos suscripciones .
   Esperando noticias suyas atentamente
    Josep

Hello Josep,
Support through this channel is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
We acknowledge your refund request.
As it is not recommended to share your order information over this public post, so I've sent you an email with all answers. Please check and revert to us,
Thank you for your understanding.