Document password

Hello Rune,

I will certainly check this for you.

Please share us the screenshot http://avgclick.me/getscreenshot of the screen where it prompts for a password to assist further.

After a scan of my pc I was givien the choice too protect sensitive documents and I agreed. I did not know it activated a password protection on my files and I was not aksed to create one.  Now i cant access my pdf`s because neither my avg or microsft passwords works. Does anybody know how or where  to change the password (not my account password)? 

Hello Rune,

I will certainly check this for you.

Please share us the screenshot http://avgclick.me/getscreenshot of the screen where it prompts for a password to assist further.

Rune, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru