In order to resolve our issue, we have offered our additional support through email.
Please check for the email and connect back to us as soon as possible.
Please accept our sincere apologies for the inconvenience caused.
You shouldn't have any issue in reaching our technical support team from our official support website https://support.avg.com/support_contact_form?l=en&retUrl=support_Antivirus.
We'd like to inform that security settings in Chrome and other web browsers have strict policy on downloads, especially the EXE files, which is the reason you are seeing 'This file can harm your computer'. However, you can be sure about the files that you download from the official websites (like AVG installation files) and continue installing.
Regarding AVG Password Protection, you have to install AVG AntiVirus Free or AVG Internet Security trial to activate AVG Password Protection. Since you have installed AVG AntiVirus free, click this link for steps to activate paid version of AVG Password protection.
We once again regret the inconvenience caused and if you need any further assistance, do not hesitate to let us know.
I am totally ready to discard everything AVG
I had successful relationship for years had all anti viruses you offered except password protection so I thought I would buy and download
I knew I had made an error when the download said “this kind of file can harm your computer do you want to keep avg-anti virus-free anyway”
It then went on to install anti-virus free basic edition and has done so much damage to my perfect position and guess what PASSWORD PROTECTION THAT I JUST PAID FOR IS NOT INSTALLED AND IF I TRY IT COMES UP WITH MESSAGE ABOVE
WHAT IS GOING ON AND HOW DO WE RESOLVE –
IF YOU CAN DO NOTHING THEN REFUND ME AND I WILL GO ELSEWHERE
In order to resolve our issue, we have offered our additional support through email.
Please check for the email and connect back to us as soon as possible.
thank you for your reply bu ti think you miss a point
i did continue with the download believing i was downloading a password protection sector which is what i had paid for, but it was not what happened - what ever the download was it irradicated and cleaned out my perfectly good working order AVG application and became a basic anti virus app and there was not even password protection.
so i am now vulnerable in more areas than before
Hello Mike.
Please accept our sincere apologies for the inconvenience caused.
You shouldn't have any issue in reaching our technical support team from our official support website https://support.avg.com/support_contact_form?l=en&retUrl=support_Antivirus.
We'd like to inform that security settings in Chrome and other web browsers have strict policy on downloads, especially the EXE files, which is the reason you are seeing 'This file can harm your computer'. However, you can be sure about the files that you download from the official websites (like AVG installation files) and continue installing.
Regarding AVG Password Protection, you have to install AVG AntiVirus Free or AVG Internet Security trial to activate AVG Password Protection. Since you have installed AVG AntiVirus free, click this link for steps to activate paid version of AVG Password protection.
We once again regret the inconvenience caused and if you need any further assistance, do not hesitate to let us know.