Does AVG professionnel support exist?

Hello Pierre,
We do understand your concern and apologize for the difficulties. We request you to contact our Business support team as this thread deals with the technical issues with AVG Windows (consumer) products and Business support is provided through email and phone only.
I am not sure about the latest version in Business products but check if shortcut icon shows as AVG Protection have 16.161 version.
Do  not use multiple installation file and try to download AVG Business Edition from our official site: https://www.avg.com/en-us/antivirus-business-edition .
You have already submitted your request to our AVG Business team. They will check and get back to you via email. Your patience is much appreciated.

Hello everyone

New to this forum. I just bought 20 AVG Antivirus Business edition.
We installed maybe 15 on servers.

We are running into very strange behavior of the installer.
On some servers, the same installer installed v. 16.161.8048 and on some others v. 18.8.3071. We have no clue why.
On some servers, the Window shortcut on desktop is called AVG Protection on some others AVG Business Security. 

On some servers, the subscription is called AVG File / Email Server edition and on some others, it is AVG AntiVirus Business Edition.

We are lost… I contacted support… You know, the thing they advertise as included when you buy… ZERO answers after 3 tickets

I am considering canceling my order and removing AVG altogether.

last chance : community help and support. If anyone has some understand why we're getting such behavior, I would greatly appreciate getting some answers if anyone has experience with AVG professional support, I would be quite interested to know how you managed to get some answers.

Thanks for your help

Hello Pierre,
We do understand your concern and apologize for the difficulties. We request you to contact our Business support team as this thread deals with the technical issues with AVG Windows (consumer) products and Business support is provided through email and phone only.
I am not sure about the latest version in Business products but check if shortcut icon shows as AVG Protection have 16.161 version.
Do  not use multiple installation file and try to download AVG Business Edition from our official site: https://www.avg.com/en-us/antivirus-business-edition .
You have already submitted your request to our AVG Business team. They will check and get back to you via email. Your patience is much appreciated.