Does not recognise my activation number

Mac products
3

Hello John,

We apologize for the inconvenience.
May I know where did you enter your activation code either on AVG Internet Security program or under AVG My Account page?
If possible, we would request you to send the screenshot of the error message in order to understand better and resolve it.
For taking a screenshot, please refer this link:

Thank you.

2

Hello John,

We apologize for the inconvenience.
May I know where did you enter your activation code either on AVG Internet Security program or under AVG My Account page?
If possible, we would request you to send the screenshot of the error message in order to understand better and resolve it.
For taking a screenshot, please refer this link:

Thank you.

1

does not recognise my activation number