Doesn't show AG is turned on

Hi Chrystal,

I will help you to fix this issue.

Please repair AVG Antivirus and restart your PC and check if you are able to turn on the option.

Refer the article to repair AVG: https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus

When I double click on the AVG icon on my desktop, it says I'm protected in green, which leads me to believe it's working.  But I keep getting a notice from Windows pop up that says my antivirus and firewall are not turned on.  I click on it and it takes me to Windows Security where it gives me the option to "Turn On" my antivirus.  I click on "Turn On" and it does nothing.  Does this mean it's really not on even though AVG says it is?

 

Hi Chrystal,

I will help you to fix this issue.

Please repair AVG Antivirus and restart your PC and check if you are able to turn on the option.

Refer the article to repair AVG: https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus