Hello Janice,
I regret for the inconvenience caused. Please initiate AVG scan in your computer, when you get the message to restart, take a screenshot http://avgclick.me/getscreenshot of the pop-up and send us. We will check the same and assist you further. You can also try running AVG repair avgclick.me/RepairAVG and check if that fix the issue.
I have been trying to Scan for viruses on my Windows 10 laptop. After it gets to about 40% I get a message on my laptop that PC is having trouble and they will fix and restart my computer. So then I have to restart the Scan all over again from the beginning. It takes so long to do a Scan and I have restarted twice now. What is happening?
Janice, When applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru