Doing simple scan

Hi Everyone. I'm new to Avg security but have used security apps before. Whenever I want to do an unscheduled scan all I get is "updating virus database". It goes on for at least 5 minutes and I never get to see the results of a scan. The first time it worked perfectly. What am I missing?

Hello Kelly,

We are sorry for the delay in response and inconvenience caused.
We request you to perform the repair installation of AVG Protection program once as mentioned in this article: http://avgread.me/1BVxDSY and check whether the issue persists.

Hello Kelly,

We are sorry for the delay in response and inconvenience caused.
We request you to perform the repair installation of AVG Protection program once as mentioned in this article: http://avgread.me/1BVxDSY and check whether the issue persists.