Don,t have an account now been cancelled

AVG Subscription
3

Hi Joyce,

We're glad to clarify this for you.
Upon checking your account, we're unable to locate the charge.
It isn't recommended to share the account/order details over this post.
Hence, an email requesting few info has been sent to you.
Please revert to us via email with those info to locate the charge.

1

On the 23rd January 2020   $54.99  was sent to you  without my Authorization.
Transaction number–(removed).–
I no longer have an account with you.   It was cancelled some time ago. 
I would appreciate a return of the money  as soon as possible.
My Name Is Joyce Beales. and I live in Australia… my email is – (removed)

2

Hi Joyce,

We're glad to clarify this for you.
Upon checking your account, we're unable to locate the charge.
It isn't recommended to share the account/order details over this post.
Hence, an email requesting few info has been sent to you.
Please revert to us via email with those info to locate the charge.