Hello Jason,
We regret for the inconvenience. Upon checking your account, we see that you have AVG Ultimate (2 years subscription) valid till 3/16/2019 and AVG Internet Security (2 computers)( COMPENSATION ) till 4/7/2018 . To assist further regarding the AVG refund, please contact our support team regarding this. They will assist you further and help you better.
Thank you.
Hello Jason,
We sincerely apologize for all the inconvenience you are facing. We have reescalated the case with high priority and our higher level refund team will analyze and resolve the issue as soon as possible.
Thank you.
avg internet security expires march 2018 and was told on chat that if i updated to
avg ultimate better options and we would give u a refund of about £62 .
click refund link when ready and they send u a refund NEVER ASK ME WERE I GOT AVG SOFTWARE FROM ON CHAT …
now because was from pc shop which as closed down .
avg refusing to give me refund or extra months on new utimate service .
GIVE ALL A WARNING THAT UPDATED TO GET BETTER SERVICE NOW IM OUT OF POCKET £62 DUE TO NEW UPDATE . WHEN IT EXPIRES IM GETTING OTHER COMPANYS .
I`M STAYING CLEAR … NOTE TO ALL THEY RIP YOU OFF…
THIS IS A FACT AS THEY HAVE ME.
Hello jason,
Thank you for contacting AVG.
We have checked your records and came to know that you have requested refund for AVG Internet security. On further checking, we came to know that AVG Internet security has been provided to you as a 'Compensation', unfortunately we are unable to process refund for a product which you havent paid for. We hope you understand.
Best regards,
Jothi S**************************
AVG Customer Care
I PAID FOR 2 YEAR FOR avg internet security expires march 2018 PC SHOP CLOSED
I PAIN FOR 2 YEARS LAST WEEK avg ultimate OTHER IS OPEN AS FAR AS I`M A WERE
PAID FOR 2 YEARS SUBS FOR BOTH OF ABOVE AVG ITEMS AND NEVER GOT A FREE DAY OF ANY OF AVG AS THEY ARE MAKING OUT .
REFUNDING TEAM HAVE REFUSED ME TO REFUND AND GONE BACK ON THERE WORD /
SO I POSTED THIS AS TO A TRUSTING COMPANY WHO WILL RIP YOUR MONEY OFF THIS IS RIGHT AS REFUSED ME A REFUND . OR TO TRANFER TO ULIMATE THE 13 MONTHS .
SO ALL BEWARE .
does any one from this company do any think as
we do this that other for you on this forum
and the words are we post on here and that all folks ,
no one as rang and emailed me with a fix…
Hello Jason,
We sincerely apologize for all the inconvenience you are facing. We have reescalated the case with high priority and our higher level refund team will analyze and resolve the issue as soon as possible.
Thank you.
Hello Jason,
We regret for the inconvenience. Upon checking your account, we see that you have AVG Ultimate (2 years subscription) valid till 3/16/2019 and AVG Internet Security (2 computers)( COMPENSATION ) till 4/7/2018 . To assist further regarding the AVG refund, please contact our support team regarding this. They will assist you further and help you better.
Thank you.
GOT A REPLY OF AVG TODAY NOW THEY SAID THAT WOULD OFFER TO EXTENTION ON MY AVG Ultimate BUY 1 YEAR .
THEY SAID WE WOULDNT GIVE YOU ANY EXTRA AND NO GOOD WILL WE HAVE OFFERED TO MOVE TO Ultimate AND ANY THINK EG MY PHONE MY TIME MY HOURS TRYING TO GET A REFUND WAS POINTLESS.
I SICK OF AVG CUSTOMER SERVICE AND THIS FORUM TEAM .
HOPE ALL CUSTOMERS TAKE NOTE THAT RUN BY RIP OF STAFF AND MANAGERS DONT HELP AISO.
VERY UNHAPPY 1 WEEK OF HELL OF THIS COMPANY FOR NO REFUND JUST NIGHTMARES .
Hello Jason,
We apologize for the inconvenience caused. We have already forwarded your case to the Refund and they will process the refund. Your patience is much appreciated. Thank you.
Hello Jason,
We understand your concern. We have informed to the concerned team to process refund and they will soon process refund without further asking for any retention offer. You will get the refund processed email very soon. We appreciate your time and co-operation.
Thank you
GOT A REPLY OF AVG TODAY NOW THEY SAID THAT WOULD OFFER TO EXTENTION ON MY AVG Ultimate BUY 1 YEAR .
THEY SAID WE WOULDNT GIVE YOU ANY EXTRA AND NO GOOD WILL WE HAVE OFFERED TO MOVE TO Ultimate AND ANY THINK EG MY PHONE MY TIME MY HOURS TRYING TO GET A REFUND WAS POINTLESS.
I SICK OF AVG CUSTOMER SERVICE AND THIS FORUM TEAM .
HOPE ALL CUSTOMERS TAKE NOTE THAT RUN BY RIP OF STAFF AND MANAGERS DONT HELP AISO.
VERY UNHAPPY 1 WEEK OF HELL OF THIS COMPANY FOR NO REFUND JUST NIGHTMARES .
you a joker of this company as all the others who i contacted over this .
as you see there was 13 months left of my subscription.
that team refused to help and why should i give them another try as i spent 80 mins on phone trying to get help of that team.
they refused to help me . all they said as above to contact the pc shop which is no longer open .
the shop now is a macd****** fast food . unless its a burger the avg they wont give me a refund.
so your reply was pointless as all the other reps working of AVG!!!.