Hello Ary,
We are sorry to know that. We see from your record that you have two AVG Accounts with two different email address. The recent renewal on Jan 2017 was renewed from your operamail email account and you also have active AVG PC TuneUp in your account from aol email as well.
Thank you
Have just received yet another invoice for a one year's subscription for AVG PC TuneUp! Have just paid on Jan 16 / 2017 under order number:703-1382968, $44.99 for a year's subscription ending Jan 16 /2018!! . There are two choices: Either cancel the renewal notice I just received and honour the payment you have received as per the above referenced order number, or cancel my account completely.
AJH
Hello Ary,
We are sorry to know that. We see from your record that you have two AVG Accounts with two different email address. The recent renewal on Jan 2017 was renewed from your operamail email account and you also have active AVG PC TuneUp in your account from aol email as well.
Thank you
Super! Please cancel the account under the AOL.com email address i.e. (email address removed)
Again many thanks for clearing this up.
AJH
Hello Ary,
Thank you for the confirmation.
AVG PC TuneUp under your aol account is going to expire only on 4/22/2017. Since it is active, we cannot delete AVG MyAccount. We can only delete it once the AVG PC TuneUp expires.
Thank you. Joyson, AVG Customer Care.
Thank you for the confirmation.
We have successfully cancelled the auto renewal of AVG PC TuneUp (1 computer) license under the AOL account.
You won't be charged for the renewal automatically.
This PC TuneUp license expires on 22nd April 2017.
If you wish to delete the AOL AVG my account completely then please do let us know so that we can pass it to concern team.
You are most welcome.
If you request us to cancel the auto renewal of the licenses that are registered under AOL email address then we will be able to do that for you.