Hello Richard.
We'll certainly clarify the reason for this charge and help with your refund request. You bought AVG Internet Security - Unlimited (1 year subscription) on 3rd March 2019 and paid CAD 44.98 for it. You seem to be unaware that your old AVG Anti-Virus 3 computers (1 year) license is set to automatically renew. You've been charged CAD 73.99 for the renewal of this license.
AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in various places, including:
- In our shopping cart before purchase.
- In the confirmation email we send after purchase.
- In notification emails we send before charging for subsequent subscription periods.
The renewal notification emaill was sent to your registered email address on 13th Jan 2019. We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
We would like to inform you that the refund of your order (CAD 73.99) has been started. Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
I renewed my subscription for AVG Anti-virus in March. I received the notice of renewal on March 26. However my credit card statement for the prior month (February 25 - March 24, 2019) shows two charges by Digital River - March 5 and 6 for Cdn$44.98 and Cdn$73.99 respectively. How can I get those charges reversed?
Thanks,
Richard
Hello Richard.
We'll certainly clarify the reason for this charge and help with your refund request. You bought AVG Internet Security - Unlimited (1 year subscription) on 3rd March 2019 and paid CAD 44.98 for it. You seem to be unaware that your old AVG Anti-Virus 3 computers (1 year) license is set to automatically renew. You've been charged CAD 73.99 for the renewal of this license.
AVG products are sold as subscriptions and remain valid until you cancel them. We try to be clear about this both before and after your purchase, and we explain how to cancel subscriptions in various places, including:
- In our shopping cart before purchase.
- In the confirmation email we send after purchase.
- In notification emails we send before charging for subsequent subscription periods.
The renewal notification emaill was sent to your registered email address on 13th Jan 2019. We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
We would like to inform you that the refund of your order (CAD 73.99) has been started. Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
You are most welcome, Richard.
We have processed refund for CAD 73.99. It seems you have requested refund for both orders.
Are you looking for refund to this AVG Internet Security product (CAD44.98)?
Let us know if you would like to continue with this product and need any help with activation.
You are most welcome, Richard.
We have processed refund for CAD 73.99. It seems you have requested refund for both orders.
Are you looking for refund to this AVG Internet Security product (CAD44.98)?
Let us know if you would like to continue with this product and need any help with activation.
Thanks for taking care of this.
Richard