Double charging

AVG Subscription
4

Hello Eduardo,

I understand your concern.

I see from your record that you have two AVG accounts with this two different email address.

You have an active subscription for AVG PC TuneUp and AVG Password Protection under the yahoo account.

You have an active subscription for AVG Internet Security and AVG PC TuneUp under your gmail account.

We do not have an option to process refund for your order placed under gmail account. Whereas, you can get refund for the recent under your yahoo account.

Please confirm us if you are okay in getting refund for the renewal of AVG PC TuneUp under your yahoo account.

1

You are invoicing twice this product, one in september 2017 Code xxxxxx and one again in march 2018 Code xxxxxx.

Code xxxxxxxx is sent to xxxxxxxx@gmail.com
Code xxxxxxxx is sent to xxxxxxx@yahooxxxxx

Therefore, please cancel Code xxxxxxx and reimburse the amount of the invoice sent to xxxxxxxxx.ar
I am in Argentina.

2

Yes, I am okay. Please refund it under my yahoo account

3

Hello Eduardo,

I understand your concern.

I see from your record that you have two AVG accounts with this two different email address.

You have an active subscription for AVG PC TuneUp and AVG Password Protection under the yahoo account.

You have an active subscription for AVG Internet Security and AVG PC TuneUp under your gmail account.

We do not have an option to process refund for your order placed under gmail account. Whereas, you can get refund for the recent under your yahoo account.

Please confirm us if you are okay in getting refund for the renewal of AVG PC TuneUp under your yahoo account.