Thank you for understanding, Marina.
To get refund for AVG mobile products, submit the request to mobile team by following mentioned steps:
Click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Hi Marina,
I understand the situation. Don’t worry I'll help you with your issue.
I see that you have been charged automatically for the renewal of AVG Ultimate today.
I also see that you have an active subscription to AVG Anti-Virus Pro for Android Devices. The AVG Anti Virus Free that you purchased from Google Play has actually been upgraded to Pro and it is not a Fraud. Also, since you already have AVG Ultimate for Unlimited devices, you can get a Refund for the AVG Anti-Virus Pro and activate the AVG Ultimate on your Android devices.
The AVG Ultimate payment has not yet been updated in our Database and hence, I'm going to escalate the case to our Senior Team and they will get back to you as soon as possible.
I understand the situation. Don’t worry I'll help you with your issue.
I see that you have been charged automatically for the renewal of AVG Ultimate today.
I also see that you have an active subscription to AVG Anti-Virus Pro for Android Devices. The AVG Anti Virus Free that you purchased from Google Play has actually been upgraded to Pro and it is not a Fraud. Also, since you already have AVG Ultimate for Unlimited devices, you can get a Refund for the AVG Anti-Virus Pro and activate the AVG Ultimate on your Android devices.
The AVG Ultimate payment has not yet been updated in our Database and hence, I'm going to escalate the case to our Senior Team and they will get back to you as soon as possible.
Hi Akash
first of all thank you and good. But I would like to understand who I have to ask for a refund. Above all, I would like to avoid being in this situation next year. So I would like to have only one referent and one payment. Thanks again
Marina, Quote "Sorry, Alan, I did not understand what you mean". I was just providing further info relative to Balasubramanian's posting. The AVG Android mobile team support is provided through email only.
AVG Guru
Marina, Please note that AVG Android support is provided through email only.
AVG Guru
Sorry, Alan, I did not understand what you mean, I didn't find any emails but only phone numbers and I do not have fluent English. But I followed what Balasubramanian said, let's see what happens. Thanks a lot to everyone
Thank you all, I did as Balasubramanian suggest and AVG Support answer me.
Very very kind. Thank you a lot
Marina, The AVG Android mobile team support email address should be on the prompt answer email that you receive in reply to your submitted request.
AVG Guru
Thank you all, I did as Balasubramanian suggest and AVG Support answer me.
Very very kind. Thank you a lot