Hello Martin. There is a possibility that you could have not activated your product using the license number of your product.
In case if you have not activated your product, please check this link http://support.avg.com/SupportArticleView?urlname=How-to-activate-AVG-PC-TuneUp to activate your AVG PC TuneUp. Thank you. Kishore, AVG Customer Care.
I tried to use the AVG PC Tune Up but it says I have to purchase it ,even though I got an E-Mail from AVG that it was automatically extended for a year. I looked in my account and had two Order Numbers for the PC Tune Up …one dated Feb 7,2015 ( 2 yr coverage) and one dated Feb 9,2015 (1 yr coverage).So how come I still get the notice I have to purchase it?
Hello Martin. There is a possibility that you could have not activated your product using the license number of your product.
In case if you have not activated your product, please check this link http://support.avg.com/SupportArticleView?urlname=How-to-activate-AVG-PC-TuneUp to activate your AVG PC TuneUp. Thank you. Kishore, AVG Customer Care.