Download and deinstallation of AVG TuneUp/Part of AVG Performance Pro

AVG Performance
9

Hello Hans,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

1

Dear Support Team,

I have a curios problem. After I opend my note book with the name Hansnote, the AVG TuneUp. Programme didn`t work. It was impossible to open the Programme.
There was a massage for a short moment - The subscription has been ended.
My subscription of AVG Performance multidevice has a expiry date 9.9.2017 and includes TuneUp !!
I tried to deinstall TuneUp and reinstall via my account window. Both didnt work - I received a massage : A failaure has been occured during installation. Failure Nr.:0xa0018fa7.
Please tell me the way how I can recover a functional TuneUp Programme.
To Your Information - on all my other Computers does work the same Programme properly. All other functions of AVG Performance Pro except Tuneup are ok.

Awaiting Your recommandations.

Hans

8

Hello Hans,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

4

Hallo Gulam Shaik Mohammed,

I didn`t contact Your remote service, due to the results I reached this morning and described in my answer to Mr.Kishore.
In the meantime I can tell You all problems are solved and my computer works as it should work.
Many thanks for Your help

Hans

3

Hans,
Have you contacted our remote support using the email sent by "Kishore R" in his previous post?
Thank you.

5

Hello Hans,
We  apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.

6

Hans,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.

7

Hans, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

2
  1. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
    5. Run the downloaded file to start the installation process.
    6. Follow the instructions on your screen.  
    7. Complete the installation and restart your computer.
    If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
    Please feel free to get back to us for further assistance.
    Thank you.