Download Antivirus program

Hello Joan,
We apologize for the inconvenience caused.
We have sent you an email to your registered email address to get connected with our Tech Support so that our Tech will be able to install AVG for you without any issues.
Thank you.
Joyson, AVG Customer Care.

I registered my new program easily and signed in no problem but whemn I try to 
download the antivirus program the screen tells me to connect to the internet?
So how did I register if I'M NOT CONNECTED TO THE INTERNET? I have the same problem
every year unless I buy the programs on line instead of purchasing them at the store!!
I have wasted hours of my time trying to install these programs for the past 5 yrs or so and
if I have the same problem again this year, I will not be purchasing anymore AVG programs!!

Hello Joan,
We apologize for the inconvenience caused.
We have sent you an email to your registered email address to get connected with our Tech Support so that our Tech will be able to install AVG for you without any issues.
Thank you.
Joyson, AVG Customer Care.