Download caused my computer to not work properly

Hello Gene,

I understand the inconvenience.
Please be informed that, AVG Internet Security product wouldn't cause this kind of issue.
However, to uninstall it, follow the steps as mentioned (here).
Keep us informed about the status.

Hello Gene,

I understand the inconvenience.
Please be informed that, AVG Internet Security product wouldn't cause this kind of issue.
However, to uninstall it, follow the steps as mentioned (here).
Keep us informed about the status.

Yesterday I downloaded the free virus protection and it also offered the internet security free trial so I downloaded that too.  Now my computer does not work properly.  I can't even shut it down.  How can I remove the free trial as I think that is what is causing my problems.