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Hello Sharyn,

I understand your concern. I see from your record that you have successfully renewed AVG Internet Security in your account and is valid till 10/21/2018. I have sent you an email with the activation steps, please follow the same and activate AVG Internet Security in your computer. You need not have to reinstall AVG, if you have latest version installed.

I received a notice from AVG that my renewal couldn't go through (because I have a new debit card) and was given a link to renew. When I clicked on the link I was directed to purchase a new subscription (even though my old one has a few days left on it. I bought a new one-year subscription and then got the download instructions, which I followed, but got a message that I don't have any subscriptions. My bank account was charged. How do I get proper credit and do I need to re-download since this is a renewal? Thank you.

Hello Sharyn,

I understand your concern. I see from your record that you have successfully renewed AVG Internet Security in your account and is valid till 10/21/2018. I have sent you an email with the activation steps, please follow the same and activate AVG Internet Security in your computer. You need not have to reinstall AVG, if you have latest version installed.