Hello Jill,
I am sorry to hear that you are unable to download the prompt to install AVG Protection. Please check in the control panel whether you have AVG Entries visible in the programs list. Also, if you see AVG icon present in the System tray or in your desktop, please open AVG and check whether all the components are green and protected.
If possible, please provide us the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot) of AVG Interface if you have installed in your PC to check and assist you better.
Thank you.
I bought the AVG protection plan but when I hit the download prompt it does nothing. My download security already was enabled on my computer. Any help
Hello Jill,
I am sorry to hear that you are unable to download the prompt to install AVG Protection. Please check in the control panel whether you have AVG Entries visible in the programs list. Also, if you see AVG icon present in the System tray or in your desktop, please open AVG and check whether all the components are green and protected.
If possible, please provide us the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot) of AVG Interface if you have installed in your PC to check and assist you better.
Thank you.
Jill, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru