Download won't open. Refund please

Hi. I am beyond frustrated with your product. You automatically take my money and ask me to download and activate. Have tried multiple times and it won't open.  I'd like to get a refund please and I'll go elsewhere. 
Rob Simcocks

Hello Rob,

We acknowledge your refund request, but do not want to lose a customer like you.
We can help you with the activation. If you would like to get it done, please get connected to our additional support for which an email instruction has been sent.
If the email is not found in the inbox do check in spam and junk folders.
You have been charged AUD99.99 AVG Internet Security - Unlimited Devices on 4th November 2018 as your initial purchase had auto renewal enabled.
If you are experiencing any difficulty in getting connected with our support, do let us know.

Hello Rob,

We acknowledge your refund request, but do not want to lose a customer like you.
We can help you with the activation. If you would like to get it done, please get connected to our additional support for which an email instruction has been sent.
If the email is not found in the inbox do check in spam and junk folders.
You have been charged AUD99.99 AVG Internet Security - Unlimited Devices on 4th November 2018 as your initial purchase had auto renewal enabled.
If you are experiencing any difficulty in getting connected with our support, do let us know.