Downloaded my software and now they want Payment again!

AVG Performance
3

Hello Pieter, 

We are sorry for the inconvenience caused. We will check and help you to activate the paid subscription. Please provide the following information to help you better :

  • Could you please confirm which AVG product did you purchased?
  • Have you purchased subscription from Google play store?
  • Please confirm the operating system installed in your device. 
We look forward for your response.
1

I paid for product (Special offer $19), but when I downloaded it, it wanted payment again before I could activate it.

Please help.

2

Hello Pieter, 

We are sorry for the inconvenience caused. We will check and help you to activate the paid subscription. Please provide the following information to help you better :

  • Could you please confirm which AVG product did you purchased?
  • Have you purchased subscription from Google play store?
  • Please confirm the operating system installed in your device. 
We look forward for your response.