Downloaded new security and now can't get into PC

AVG Protection
6

Hello Andrea,

We will work together in fixing this issue.

Please restart your computer and keep tapping Esc key, this will skip the boot time scan on your computer.

Click on this link https://support.avg.com/support_tech_chat to get connected with our technical chat support.

If you face any difficulties, please let us know and we will assist you further.

1

I bought AVG Internet Security, AVG PC Tuneup and AVG Driver Updater last night and restarted PC at 10.30 this morning. It reaches 10% 'scanning and repairing C drive' but goes no further. I have tried restarting several times without any progress. I have also tried AVG Chat but they are apparently unavailable. So far it has taken over 6 hours. Please help.

4

Andrea,
Please try to contact our support team by clicking here (https://support.avg.com/support_sales?l=en).
Regards,
Alok.

5

Hi.I have tried tapping the escape key and I just get to the blue screen that says "automatic repair your pc did not start correctly ". Do I select restart or advanced options?

2

Andrea,
Please click Restart button.
If the issue still persists, then share a screenshot/picture of the "scanning and repairing C drive" window to proceed further.
You can take a picture of the page using mobile phone.
You can post the screenshot/picture here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.

3

Hello Andrea,

We will work together in fixing this issue.

Please restart your computer and keep tapping Esc key, this will skip the boot time scan on your computer.

Click on this link https://support.avg.com/support_tech_chat to get connected with our technical chat support.

If you face any difficulties, please let us know and we will assist you further.