Hello Carien,
We are sorry to know about the inconvenience caused. Please remove conflicting antivirus products if any(http://avgread.me/1K1IqEh). On verifying your records, your product is 'AVG Protection multidevice (1 year subscription)'. We suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install 'AVG Protection' by following the instructions in http://avgread.me/1FKGRZI .Thank you.
Hello Carien,
We are sorry to know about the inconvenience caused. Please remove conflicting antivirus products if any(http://avgread.me/1K1IqEh). On verifying your records, your product is 'AVG Protection multidevice (1 year subscription)'. We suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install 'AVG Protection' by following the instructions in http://avgread.me/1FKGRZI .Thank you.