Hello Christine,
I understand the inconvenience. Have you received any error message when trying to install the program? Please provide the screenshot [ http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the error message to assist further.
The computer downloaded the program but now I cannot install it?
Christine, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Christine,
I understand the inconvenience. Have you received any error message when trying to install the program? Please provide the screenshot [ http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the error message to assist further.