Downloading avg onto a new laptop it seems o defeat me

Hello Harold,
Thank you for contacting AVG Community Support.
We understand that you are unable to download AVG on your new laptop.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know the operating system name and version of your device?
Also we request you to check if you have followed the steps from this article: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=install-avg-internet-security&q=AVG+AntiVirus+install)
Awaiting for your response.

I have just bought a new Lenovo idea pad and am trying to download to AVG app but just go round in circles. any suggestions please? I have plenty of devices left to add.

Hello Harold,
Thank you for contacting AVG Community Support.
We understand that you are unable to download AVG on your new laptop.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know the operating system name and version of your device?
Also we request you to check if you have followed the steps from this article: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=install-avg-internet-security&q=AVG+AntiVirus+install)
Awaiting for your response.