Downloading AVG Pro

Hello Allan,
We regret for the inconvenience caused. We would request you to confirm whether you are trying to overwrite AVG protection with AVG Free version which has been installed already in your system .
Since you have mentioned that AVG free version is not running your system, confirm once whether you uninstall AVG free version before installing the AVG protection. Thank you.

Problem solved (https://support.avg.com/answers?id=906b000000057p8AAA).
AVG Guru

Hi, I have Windows 10 with Office Home & Student 2016. I have AVG Free running and can't download AVG Pro even when Free isn't running. Continual error telling me to restart and try again. Any ideas?
Allan

Problem solved (https://support.avg.com/answers?id=906b000000057p8AAA).
AVG Guru

Hello Allan,
We regret for the inconvenience caused. We would request you to confirm whether you are trying to overwrite AVG protection with AVG Free version which has been installed already in your system .
Since you have mentioned that AVG free version is not running your system, confirm once whether you uninstall AVG free version before installing the AVG protection. Thank you.