Hello Ann,
We apologize for the inconvenience caused. It might be due to the old version or traces of AVG program installed in your PC. In order to remove the traces, please run the AVG clear tool from the link: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe (NOTE: Click No when the tool prompt for a restart in Safe Mode). Once the PC is restarted, install the AVG Ultimate from the link: http://files-download.avg.com/inst/mp/AVG_Ultimate_1827.exe
Please follow the instructions and contact us for further help.
Thank you.
when I try to download AVG Ultimate a message box appears the says there is another subscription in process. What do I need to do
Hello Ann,
We apologize for the inconvenience caused. It might be due to the old version or traces of AVG program installed in your PC. In order to remove the traces, please run the AVG clear tool from the link: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe (NOTE: Click No when the tool prompt for a restart in Safe Mode). Once the PC is restarted, install the AVG Ultimate from the link: http://files-download.avg.com/inst/mp/AVG_Ultimate_1827.exe
Please follow the instructions and contact us for further help.
Thank you.