Hello Christina,
I understand your concern. To best assist you with this, I suggest you to contact our AVG Mobile support. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as platform as "Android" and the name of AVG Program that you have installed in your mobile. In the description please completely explain about your issue and finally click on "Email" option. When filling out your details choose "Yes" for the question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version. The AVG mobile team will reply to you via email with a resolution.
Does anyone know how to upgrade the renewed pro version on to phone and tablet as it keeps asking for payment and it should not? The phone and tablet have the free version on currently and I want to redownload the upgraded one with the pro features paid for I have logged in to my avg account and Google play asks for payment to upgrade any help would be appreciated
Hello Christina,
I understand your concern. To best assist you with this, I suggest you to contact our AVG Mobile support. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as platform as "Android" and the name of AVG Program that you have installed in your mobile. In the description please completely explain about your issue and finally click on "Email" option. When filling out your details choose "Yes" for the question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version. The AVG mobile team will reply to you via email with a resolution.