Downloading avg

it will not down load
I have purchased it and it says i need number for account dont have to download then says cannot

Hello Karen,

Sorry for the inconvenience caused.
As per our record you have purchased the subscription for AVG Protection multi-device (1 year subscription) and AVG Performance multi-device (2 years subscription) and it expires on 15/3/2017 and 19/11/2017.
Please be informed that this multi-device program doesn't have any license number and it's installation is by entering the AVG my account credentials.
Are you getting a popup from AVG repeatedly which says "AVG LICENSE ERROR" and asks for the license number to be entered?

Hello Karen,

Sorry for the inconvenience caused.
As per our record you have purchased the subscription for AVG Protection multi-device (1 year subscription) and AVG Performance multi-device (2 years subscription) and it expires on 15/3/2017 and 19/11/2017.
Please be informed that this multi-device program doesn't have any license number and it's installation is by entering the AVG my account credentials.
Are you getting a popup from AVG repeatedly which says "AVG LICENSE ERROR" and asks for the license number to be entered?