Hello Sarah,
Please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled please follow the instructions on the article http://avgread.me/1cvJ6DX to reinstall your AVG program.
Please feel free to contact us for further assistance.
Thank you.
I tried downloading AVG Zen but it seems to have stopped.
There are 4 boxes, Protection, Performance, Privacy and Identity and Web Tune-up
The first has stopped at 86% though it says "INSTALLING", the second says "NOT TUNED UP", the 3rd says 86% "INSTALLING" and the last says "NOT INSTALLED".
Now nothing is happening.
What do I do now, please?
Hello Sarah,
Please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled please follow the instructions on the article http://avgread.me/1cvJ6DX to reinstall your AVG program.
Please feel free to contact us for further assistance.
Thank you.