Hello Mary,
We regret for the inconvenience caused. On checking with your account we couldn't see any active products. Could you please confirm whether you upgraded AVG program through our official website or from your android devices?
Thank you.
I upgraded to AVG AntiVirus PRO and received an email with a link in blue to click on to download the file but I can't click on it. I am trying to do this on an Android tablet and want to do the same on my phone. How do I get this download done on a tablet/phone when I can't open the link on either one??
Hello Mary,
We regret for the inconvenience caused. On checking with your account we couldn't see any active products. Could you please confirm whether you upgraded AVG program through our official website or from your android devices?
Thank you.
It was from my android device. I did go to the website and I was able to download the exe file but I can't open it on my tablet.
Hello Mary,
Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you.